Treatment Policies

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all of my clients, I have adopted the following policies:

 Cancellations

• I require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.

• Clients who either forget or consciously choose to forgo their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.

• Charges will not be applied when the required cancellation notice is provided.

Late arrivals

• Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.

• Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the “full” session, however I will do our best to satisfy the scheduled time.

Suitability of massage treatment:

There are some potential contraindications to having a massage treatment, this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment.

In the event of acute injury, or severe illness, such as Cancer, the patient MUST supply written permission from their healthcare professional in order to receive treatment. If the patient does not bring written consent from their healthcare practitioner to their appointment, they will not be treated and will be required to pay for the time.

Massage treatments are NOT a substitute for medical examination or medical care. You must honor all existing and future medical practitioner appointments. It is NOT appropriate to stop any course of medication or treatment as prescribed by your GP or other healthcare professional without first discussing this with them.

Therapist Right to Refusal:

Akeru Health reserves the right to refuse or terminate treatment to any client at its discretion. In this instance full payment is required and no refund will be given. Examples of when this may occur include:

• If the client is under the influence of alcohol or recreational drugs, (mj is ok!) at the time of treatment;

• If the client has withheld or not provided information relevant to treatment;

• If the client’s actions, words or behavior are inappropriate or of a sexual nature;

• If the client is threatening, aggressive or violent, or in any way poses a risk to the therapist

What to expect after treatment:

It is normal for you to feel some muscle soreness, aching and on occasion some localized bruising as a result of deep tissue massage therapy and this will pass as part of the recovery process. Akeru Health does not guarantee any particular outcomes from a treatment or series of treatments.

Treatment Records:  All personal information held by Akeru Health is treated as private and confidential. You agree to your information being kept on file, securely and confidentially and in the understanding that it shall not be passed onto or read by any third parties, unless previous consent has been sought and provided, for the purposes of referral to another professional/organization.

By booking and attending a treatment, it is taken as proof that you have read, understood and agree to the Terms and Conditions as described. You understand that any therapies you may undertake with Akeru Health are done so voluntarily on the understanding that you have read and abide by the Terms and Conditions as set out above.